My signature blocks are being dropped after I send to signer

Question

I have sent two documents to different clients and when they get them one or more of the signature blocks are missing. This causes a delay as I have to resend the documents more than once.

I have double-checked the signature blocks before I send them - is there a way to prevent this.

nathaly.monge · Answer

Hello @CLedwidge,Welcome to the Docusign Community and thank you for posting your concerns!Are you using any template to send the envelopes? If so, does this happen when using a specific template?Let us know if you need further assistance with this.Best regards,Nathaly | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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