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michmiTroubleshooter
Troubleshooter
Nov 25, 2024 1:05 PM UTC
Solved

Multipe SMS codes are being sent to customers

Some of our customers are receiving multiple SMS codes when signing their envelopes.  Is anyone else experiencing the same issue.

This has happened to us on occasions whilst performing testing.

    michmiAnswer
    Troubleshooter
    Dec 27, 2024 7:14 AM UTC

    Good morning 

    This was sorted by DS Support.  The issue as at their end.

    Thank you nevertheless

    View in thread

    5 replies

    Hengfeng Ge
    Hero
    Hengfeng GeHero
    Hero
    Nov 25, 2024 1:11 PM UTC

    I think you need create case with support team let they investigate. What countries are they? Same country or different country?

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    Docusign Employee
    nathaly.mongeDocusign Employee
    Docusign Employee
    Dec 10, 2024 7:41 PM UTC

    Hello ​@michmi ,

    Thank you for reaching out here in the Docusign Community.

    Would these be verification codes? Can you provide an envelopes ID?: Locate a Docusign envelope ID

    Let us know if you need further assistance with this.


    Best regards,

    Nathaly | Docusign Community Moderator
    "Select as Best" below if you find the answer a valid solution to your issue!

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    Docusign Employee
    nathaly.mongeDocusign Employee
    Docusign Employee
    Dec 25, 2024 6:14 PM UTC

    Hello ​@michmi ,

    Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.


    Best regards,

    Nathaly | Docusign Community Moderator
    "Select as Best" below if you find the answer a valid solution to your issue!
     

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    Troubleshooter
    michmiTroubleshooterAuthorAnswer
    Troubleshooter
    Dec 27, 2024 7:14 AM UTC

    Good morning 

    This was sorted by DS Support.  The issue as at their end.

    Thank you nevertheless

    Translate
    Docusign Employee
    nathaly.mongeDocusign Employee
    Docusign Employee
    Dec 27, 2024 7:42 PM UTC

    Hello ​@michmi ,

    Thank you for reaching back.

    Glad to hear that it was resolved, please let us know if any other issue or questions arises.

    Let us know if you need further assistance with this.


    Best regards,

    Nathaly | Docusign Community Moderator
    "Select as Best" below if you find the answer a valid solution to your issue!

    Translate
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