Login Issues

Question

i added a user to my account and made them an admin, but every time they login, it's sending me a code to my email to verify rather than his. Can you help?

Alejandro.Ramos · Accepted Answer

Hi ​@nathanmummert,Thank you for confirming.Under these circumstances we would need to check the emails sent to the user through the application’s back end, to confirm if they were sent as expected. To start with the process, please create a new support case. You may create a new case by filling out the form provided below:https://support.docusign.com/en/contactSupportIf you can’t open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account.", you will be able to fill out the form.Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible.Best regards,Alejandro R. | Docusign Community ModeratorPlease click "Best Answer" below if you find my reply to be a valid solution to your issue!

Alejandro.Ramos · Answer

Hi ​@nathanmummert,Thank you for reaching out to the Docusign Community.The user’s activation link should be sent to the email address assigned to it in Settings>Users. Please confirm if the user is currently displaying the right address.For detailed steps on how to manage users in eSignature, see:User ManagementFeel free to let us know if you need further assistance with this.Best regards,Alejandro R. | Docusign Community ModeratorPlease click "Best Answer" below if you find my reply to be a valid solution to your issue!

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