Login error message

Question

Hello,One of my users attempted to log in and received the error message shown below. I have reviewed their user profile, and everything appears to be in order. Do you have any idea why this user might be receiving this error message?thread::I9bTovqzJd6s8SXROMtUngM::   Best regards,Emad

Alexandre.Augusto · Accepted Answer

Hello,Welcome to the Docusign Community.I’d suggest you to log in using a different browser.Another suggestion is to use an incognito window.Try these two.If after these two suggestions, the same issue stills happening so I think you will need to open a ticket in the support team.All the best,Alexandre

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