New Voice

Solved

Knowledge Based Verification

3 replies
145 views
Translate All

Where do the KBV questions come from? We have a customer that doesn’t have an email address but would like to use spouse’s email. Do the questions come from the name on the envelope or the email address used?

JohnSantosAnswer

Guru

@Pemsha

KBV (Knowledge-Based Verification) questions are generated based on the signer’s personally identifiable information (e.g., name, address, and other public record data), not from the email address used to send the invitation.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

JohnSantos

Answer

Guru

@Pemsha

KBV (Knowledge-Based Verification) questions are generated based on the signer’s personally identifiable information (e.g., name, address, and other public record data), not from the email address used to send the invitation.

Translate

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

P

Pemsha

Author

New Voice

Thank you!

Translate

C

Christopher.Alpizar

Docusign Employee

Hi @Pemsha,

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Translate

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.