KBA based authentication

Question

How do I enable KBA based Authentication for my envelope recipients? I found some information here: https://support.docusign.com/en/guides/ndse-user-guide-recipient-authentication but i am not sure where set this up from my admin portal. Also, what are the additional costs associated with this approach?

Community Expert · Accepted Answer

If you have the option to select KBA based authentication during envelope creation than you should already, in essence have it enabled. The per use fee, from what I can find, is not disclosed anywhere in the DocuSign website or Community, all indications show you should contact your DocuSign Account Manager for more specific details....

https://support.docusign.com/login?from=/accountOverview

They could also help enable this feature if it is not currently active for your DocuSign Account.

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