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I’m not expecting any documents for my signature, but I just got an email that looks like it’s from DocuSign from dse_na2@bex.net Is this legit?

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nathaly.mongeAnswer

Docusign Employee

Hello @dsynergies ,

Thank you for reaching out here in the DocuSign Community.

We appreciate you making us aware of bad actors using the DocuSign product inappropriately. Our Security teams have created an Incident Reporting guide on our Trust site.

Please click the link below for up-to-date information on how to let Security know about phishing or fraud attempts: https://www.docusign.com/trust/security/incident-reporting

There is also the “Combating Phishing: A Proactive Approach” whitepaper available here: https://www.docusign.com/sites/default/files/docusign_combating_phishing_whitepaper.pdf

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

JohnSantos

Guru

@HeidiR.

When receiving a DocuSign envelope, the official emails typically come from the following DocuSign domains to ensure authenticity:

@docusign.net - This is the primary domain from which official DocuSign emails are sent.

Even if it is a custom domain it would be something like @custom.docusign.com

You always should have the option to open the envelope if it is from a legit source by looking in the body of the email the alternative method to open an envelope. Use a Security Code to access Docusign documents

If it not available, it is probably fraudulent.

If you ever doubt the authenticity of an email, you can forward it to spam@docusign.com for verification.

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Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

Hengfeng Ge

Hero

I suggest you move your mouse on the “REVIEW DOCUMENT” and not click, it will show a link with this button, the domain should like demo.docusign.net/eu.docusign.net and other *.docusign.net.

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🌍 DocuSign Partner | Partner Profile
🏆 2024 APAC Reseller Growth Partner of the Year
🔧 The first in APAC to pass the DocuSign eSignature Technical Consultant certification.
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

Feel free to reach out for collaboration opportunities.

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Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

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nathaly.monge

Docusign Employee

Hello @HeidiR. ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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dsynergies

Newcomer

I am receiving suspicious emails from dse_NA3@docusign.net. When I log into my Docusign account, there is nothing for me to review and sign. I never click on a link in a Docusign email unless I am expecting something. This isn’t the first time that a suspicious email has arrived from Docusign - last week there was one which claimed to have a document from Intuit for me to sign. How do I know when I’m getting a legitimate email from Docusign?

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N

nathaly.monge

Answer

Docusign Employee

Hello @dsynergies ,

Thank you for reaching out here in the DocuSign Community.

We appreciate you making us aware of bad actors using the DocuSign product inappropriately. Our Security teams have created an Incident Reporting guide on our Trust site.

Please click the link below for up-to-date information on how to let Security know about phishing or fraud attempts: https://www.docusign.com/trust/security/incident-reporting

There is also the “Combating Phishing: A Proactive Approach” whitepaper available here: https://www.docusign.com/sites/default/files/docusign_combating_phishing_whitepaper.pdf

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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