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Legacy User
Jun 4, 2023 8:09 PM UTC
Solved

If I send the same document to 10 email addresses, does that count as one envelope or 10?

If I send the same document to 10 email addresses, does that count as one envelope or 10?
Docusign Employee
Jun 5, 2023 12:27 PM UTC

Hello,

Thank you for reaching out here in the DocuSign Community.

If the email addresses are separate then yes, it will count as 10 separate envelopes with 1 recipient in each envelope, if the 10 email addresses are combined then it will count as 1 envelope with 10 recipients: https://support.docusign.com/s/articles/What-happens-if-I-exceed-the-envelope-limit-on-my-account-What-is-the-charge-for-additional-envelopes

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

1 reply

Docusign Employee
Jun 5, 2023 12:27 PM UTC

Hello,

Thank you for reaching out here in the DocuSign Community.

If the email addresses are separate then yes, it will count as 10 separate envelopes with 1 recipient in each envelope, if the 10 email addresses are combined then it will count as 1 envelope with 10 recipients: https://support.docusign.com/s/articles/What-happens-if-I-exceed-the-envelope-limit-on-my-account-What-is-the-charge-for-additional-envelopes

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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