Legacy User

Solved

I've sent a document to the WRONG email address - how do I now edit to send it to the new email address???

7 replies
2890 views
Translate All

eSignature

C

Community ExpertAnswer

Docusign Employee

Locate the envelope under your Sent folder and use the "Correct" feature. As long as no action has been taken (most likely cause the email address was incorrect) then you can select "Correct" under the right hand menu dropdown, update the email address and Correct. This should send a new notification to the Recipient. You could also hit Resend.

Here is an article on "Correct"...

https://support.docusign.com/en/guides/ndse-user-guide-correct-documents

C

Community Expert

Answer

Docusign Employee

Locate the envelope under your Sent folder and use the "Correct" feature. As long as no action has been taken (most likely cause the email address was incorrect) then you can select "Correct" under the right hand menu dropdown, update the email address and Correct. This should send a new notification to the Recipient. You could also hit Resend.

Here is an article on "Correct"...

https://support.docusign.com/en/guides/ndse-user-guide-correct-documents

Translate

C

Community Member

Legacy User

Can I change it if one party has already signed and the one that had the wrong email needs to sign

Translate

C

Community Member

Legacy User

Yes, you can "correct" the email address of the Recipient who has not yet signed.

Translate

C

Community Member

Legacy User

Called in. I did not see that Correct button so I thought it was not an option after sending it out. They added the button so I could make the edits

Translate

P

ptroop

Newcomer

I am offered no Correct button. I need to change the email address for the next recipient whose signature is needed - but Correct isn’t offered as a choice with the envelope.

Translate

B

bgrobertson

Newcomer

I don’t see a “correct” button anywhere in my UI either. On the Personal plan.

Translate

J

Jenny.Martin

Community Moderator

Hello @bgrobertson,

Thanks for reaching out. Could you please send me a private message with your name, the email address associated with the account, and the account number so we can check this further?

Regards,

Jenny | Docusign Community Moderator

Translate

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.