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Legacy User
May 12, 2023 2:27 PM UTC
Solved

I have sent a document to multiple people for signature but on them can not open the document to sign. Can I resend this to her for signature without it resending to the group?

I have sent a document to multiple people for signature but on them can not open the document to sign. Can I resend this to her for signature without it resending to the group?
Docusign Employee
May 12, 2023 2:41 PM UTC

Hello,

Thank you for reaching out here in the DocuSign Community.

If you resend the envelope, and you have a signing order, then it would only be resent to the person who is next in line for signature. If you don't have a signing order enabled, then it will send to all the pending recipients (those who have completed their actions on the document will not get a notification): https://support.docusign.com/s/document-item?bundleId=oeq1643226594604&topicId=ocl1578456335565.html&_LANG=enus

Can you provide insight on what happens the signer tries to access the document?

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

1 reply

Docusign Employee
May 12, 2023 2:41 PM UTC

Hello,

Thank you for reaching out here in the DocuSign Community.

If you resend the envelope, and you have a signing order, then it would only be resent to the person who is next in line for signature. If you don't have a signing order enabled, then it will send to all the pending recipients (those who have completed their actions on the document will not get a notification): https://support.docusign.com/s/document-item?bundleId=oeq1643226594604&topicId=ocl1578456335565.html&_LANG=enus

Can you provide insight on what happens the signer tries to access the document?

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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