I have 0 sends left

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When does my send limit renew? My sign-up was 12/29.

Does the send limit run on a calendar month-to-month basis? or is it freom sign-up? either way, it should have renewed as I did not use 5 envelopes between 6/29 and today.

Billing

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David.SchmitzAnswer

Hero

@Light user 115 Check the “Billing and Usage Data” if you are the Admin for the Account. View Usage Data should provide all the information needed. I believe the Billing Cycle will show the reset date.

https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=uml1583277325331.html&_LANG=enus

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David.Schmitz

Answer

Hero

@Light user 115 Check the “Billing and Usage Data” if you are the Admin for the Account. View Usage Data should provide all the information needed. I believe the Billing Cycle will show the reset date.

https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=uml1583277325331.html&_LANG=enus

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Light user 115

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New Voice

Thank you David - will check.

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Alejandro.Ramos

Docusign Employee

Hi @Light user 115,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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