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Docusign Employee
Community UserDocusign Employee
Legacy User
Aug 11, 2019 8:21 PM UTC
Solved

I forgot my password. I got the code but it asked a security questions that I forgot the answer? How do I log in if this happens?

I forgot my password. I got the code but it asked a security questions that I forgot the answer? How do I log in if this happens?
Community ExpertAnswer
Docusign Employee
Aug 12, 2019 5:07 PM UTC

Are you the only DocuSign Admin on the Account? If not then another DocuSign Admin could reset your password. Otherwise you will need to create a DocuSign case to resolve this issue.

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3 replies

Docusign Employee
Community ExpertDocusign EmployeeAnswer
Docusign Employee
Aug 12, 2019 5:07 PM UTC

Are you the only DocuSign Admin on the Account? If not then another DocuSign Admin could reset your password. Otherwise you will need to create a DocuSign case to resolve this issue.

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Docusign Employee
Community MemberDocusign Employee
Legacy User
Aug 14, 2020 3:46 AM UTC

yes

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Docusign Employee
Community MemberDocusign Employee
Legacy User
Aug 14, 2020 3:49 AM UTC

yes

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