I can' scroll down

Question

I am trying to find a file that was sign about 8 ago and I can’ scroll down past what is currently on the page. I am using Chrome and a Macbook Pro

mr1 · Accepted Answer

@NjonasNot sure if 8 means 8 months, days…?If you’re looking for something 8 months (or years) old, you willneed to change the timeframe. Toward the top of the page - next to the search box - there is a dropdown for the timeframe. Default is 6 months. Click on that and adjust the time to whatever you need.good luckmr1

Christopher.Alpizar · Answer

Hello @Njonas,Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community, we are committed to providing you with the best service possible.I apologize for any inconvenience this might cause you, have you triedthe below troubleshooting:Clear cache/cookiesTry a different browser(s)Try an Incognito windowTry a different deviceTry a different Internet network, such as on a mobile device using data with Wi-Fi disabled.Try using VPN, or if on one already, disconnect from VPN and try againNote: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.Let us know if you need further assistance.Best regards,Christopher | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue.

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