Hyperlink

Question

Hi Everyone,

I am trying to create a hyperlink in one of my documents, I've followed the instructions and its showing in the custom fields for me to select, which is great but when I send the envelope it doesn't then show up as clickable link. It just shows up as box with the wording i put in. when I look at the tooltip the right URL is there. does anyone know how i can get this to work? its just a simple link to an external provider (occupational health) thanks in advance

Alexandre.Augusto · Accepted Answer

Hello, @LsparkesYou are welcome to the Docusign Community!The steps to create a hyperlink are here in this article:https://support.docusign.com/s/articles/How-to-create-a-hyperlink-in-DocuSign?language=en_US&rsc_301If you followed that, it’s possible you’re facing some security blocks from your browser. Verify how your browser security settings are configured. Try for example to access the envelope using your mobile phone to test if the same happens. Try to user other browsers too.I hope that helps, if so, I’d appreciate your Like!Best,Alexandre

Christopher.Alpizar · Answer

Hi @Lsparkes,I hope you are doing well.I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Christopher | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue.

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