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how do I change an email address that was typed in incorrectly

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Community ExpertAnswer

Docusign Employee

Hi,

Thank you for reaching out here in the DocuSign Community.

You can apply changes to any envelope or recipient that has not been marked as completed.

Once a recipient completes their action (or the envelope), the system will not accept any further alterations.

You can find more details regarding how to correct an envelope, here:

https://support.docusign.com/en/guides/ndse-user-guide-correct-documents

Feel free to let us know if you need further assistance with this.

Thank you for using DocuSign, we hope you have a wonderful rest of your day!

Best regards,

Alejandro R. | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

C

Community Expert

Answer

Docusign Employee

Hi,

Thank you for reaching out here in the DocuSign Community.

You can apply changes to any envelope or recipient that has not been marked as completed.

Once a recipient completes their action (or the envelope), the system will not accept any further alterations.

You can find more details regarding how to correct an envelope, here:

https://support.docusign.com/en/guides/ndse-user-guide-correct-documents

Feel free to let us know if you need further assistance with this.

Thank you for using DocuSign, we hope you have a wonderful rest of your day!

Best regards,

Alejandro R. | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Translate

C

Community Member

Legacy User

All I’m getting is a loading screen

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C

Community Member

Legacy User

Hi,

Thank you for letting me know about this issue.

Please try this other version of the link:

https://support.docusign.com/s/document-item?language=en_US&rsc_301&bundleId=oeq1643226594604&topicId=ztq1578456332318.html&_LANG=enus

Please don't hesitate in letting me know if you have any follow-up questions and I will address them as soon as possible.

Best regards,

Alejandro R. | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Translate

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.