How do I cancel.

Question

I need to update my billing information. However, the nightmare that I have experienced with this truly awful website makes me just want to cancel my subscription. This is the most incredibly convoluted overly complicated puffed up for no reason website I have ever encountered.

In my life, DocuSign exists for one and only one reason. I electronically sign documents. Then, once done, I want to be able to retrieve them occasionally. That’s it. And I imagine that for 99% of DocuSign’s customers, that’s all they care about.

Once I’ve logged in, I want to go to billing and change the credit card. Such an obvious use case for a website that should be super simple. I don’t want to find a set of confusing instructions on how to do some convoluted thing. I don’t want to find myself mysteriously logged out every step of the way. I don’t want to be presented with a list of producted with a list of products I’ve never heard of, don’t care to hear of, and why is basic document signing not among them?

I just want out of this nightmare. How do I cancel my subscription? And please, give me simple instructions.

Ma.Cubio · Answer

Hello ​@grantcv1Thank you for reaching out, and welcome to the Docusign Community!I’m sorry the process has been more challenging than expected. I’d be happy to help look into this and guide you toward the best way to resolve it.To assist us further,please send the following details via private message.Account nameEmail address associated with your DocuSign accountAccount numberAlso, could you confirm if you've already tried the following basic troubleshooting steps before accessing back your account?Cleared your browser's cache and cookies.Tried a different browser.Accessed DocuSign using an incognito/private window.Tried a different device.Used a different internet connection (e.g., mobile data with Wi-Fi disabled).Enabled or disabled your VPN, if applicable.Thank you for giving us the opportunity to assist you!Sincerely,Ma. Cassandra | Docusign Community ModeratorIf this helped, feel free to Like👍and click "Best Answer"

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.