Home Screen

Question

Normally, the start screen should show Action required, Pending (other), Expires soon, Completed

This is not visible on the home screen of a colleague. How can I customize the start screen?

Thank you.

nathaly.monge · Accepted Answer

Hello ​@Mario Brähler,Thank you for reaching back.Can you provide a screenshot of what they are seeing? Also, can you have them perform the following basic troubleshooting to discard those options:Clear cache/cookiesTry a different browser(s)Try an Incognito windowTry a different deviceTry a different Internet network, such as on a mobile device using data with Wi-Fi disabled.Try using a VPN, or if you are on one already, disconnect from the VPN and try again.Let us know if you need further assistance with this.Best regards,Nathaly | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

nathaly.monge · Answer

Hello ​@Mario BrählerWelcome to the Docusign Community and thank you for posting your concerns!I can see the screenshot you provided, however, is it to show what it is supposed to look like or is that the only thing your colleague can see? My apologies for the question but I’m not quite understanding.Let us know if you need further assistance with this.Best regards,Nathaly | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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