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Getting requests to sign a document that is not mine

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I keep getting requests from docusign to sign a document that was not meant for me. I cannot decline to sign it since it asks for SMS verification that I am the correct person trying to sign the document. Does anyone have any advice for me to stop getting these notifications? I use docusign so I don’t want to report these emails as spam.

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nathaly.monge

Docusign Employee

Hello @alchu99 ,

Welcome to the Docusign Community and thank you for posting your concerns!

Have you tried contacting the Sender using the email address that is usually with in the email body?

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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alchu99

Author

New Voice

Thanks - I’ve tried but no response. as the document is from a large bank in Asia - it seems as though the mail is coming from some automated system/integration

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mr1

Digital Leader

@alchu99

If you try to view it - and fail to complete the SMS check, will the document bounce back to the sender? It may (or may not) eventually hit an expiration date…

good luck

mr1

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MR1

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alchu99

Author

New Voice

Thanks for the help @mr1 and @nathaly.monge

No, it just says “check your sms text, if you did not receive it, check your number” and gives me the option to resend the text. It’s so frustrating, I’ve forwarded this email to the person who is intended to get the mail, and they are just ignoring the requests.

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mr1

Digital Leader

@alchu99 :

That is frustrating! I wonder if the number the texts are going to is correct? The person ignoring your emails may be creating a web of frustration centered on this one DocuSign they refuse to acknowledge :-)

Hopefully the document expires soon and ceases to be a problem for you.

have a good day

mr1

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MR1

N

nathaly.monge

Docusign Employee

Hello @alchu99 ,

If you found the provided response to be a useful, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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Saqs

New Voice

I keep getting requests from docusign to sign a document that was not meant for me. I cannot decline to sign it since it asks for SMS verification that I am the correct person trying to sign the document. Does anyone have any advice for me to stop getting these notifications? tim horton philippines I use docusign so I don’t want to report these emails as spam.

You can contact DocuSign support directly and let them know you're receiving these requests in error. They can investigate and stop the notifications. Also, double-check your DocuSign account settings to ensure your email and phone number are secure and not mistakenly linked to another user’s account. Meanwhile, avoid clicking on any links if you suspect it's not legit, just to stay safe.

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