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Dec 16, 2024 11:33 AM UTC
Question

Fetch Complete Docusign Document after signing in Production account

While fetching complete document after sign completion of document through docusign , I am not getting correct form of document, it’s content type is HTML, as well it was working fine in sandbox account, when i fetch document using Api, it appears to be in PDF format, now this is creating issue in production account.

Error says: 
You need to enable JavaScript to run this app. and environment :”NAPROD” in  html

 

2 replies

Alexandre.Augusto
Docusign Employee
Docusign Employee
Dec 16, 2024 11:38 AM UTC
Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com
Docusign Employee
Jan 1, 2025 4:04 PM UTC

Hello ​@sokinlegal ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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