Favorite Templates Are Not Showing Up on Home Screen

Question

I am a user at a company that uses templates.  I have starred my Favorite templates I use most often but they are not showing up on my home screen like with my co-workers.  My admin has checked and everything is the same for all Sending Users.  Any idea how to fix this?

JohnSantos · Accepted Answer

@TB1Sometimes, cached data can cause display issues. Clearing your browser cache and cookies might help.Ensure you are using a browser that is compatible with DocuSign. Browsers like Chrome, Firefox, Safari, and Edge are generally supported.Also, make sure that you are in the correct account where you favorite those templates from. Switching accounts might solve the issue.

nathaly.monge · Answer

Hello @TB1,If you found the providedresponse to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Best regards,Nathaly | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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