Failure uploading document

Question

During the upload of a 20page Excel Document and creating the envelope message pops up “ there is a probleme creating the enevelope”. The file is not uploaded. The process need several minutes

Alejandro.Ramos · Accepted Answer

Hi@ljonas,Thank you for reaching out to the Docusign Community.Is your document larger than 5 MB?We recommend uploading documents smaller than 5 MB to avoid running into technical difficulties. More details on these recommendations can be found, here:File Size Limitations for an EnvelopeIf the issue is not related to the file size limitation, to troubleshoot the issue you will want to re-try using a different network, deviceand browsers. Please try these options separately as they could lead us to the root cause of the issue.Feel free to let us know if you need further assistance with this.Best regards,Alejandro R. | Docusign Community ModeratorPlease click "Best Answer" below if you find my reply to be a valid solution to your issue!

Alejandro.Ramos · Answer

​Hi @ljonas,I hope you are doing well.I would like to confirm if the suggested solution answers your question?If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Alejandro R. | Docusign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!

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