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What are I doing wrong. when I try to send my envelope I get this message

To send, you must complete the 1 pre-fill fields with sender permissions.

eSignature

emily.hernandezAnswer

Docusign Employee

Hi Emily,

That message indicates that there is at least one Pre-fill field on your document that has not been filled in. Pre-fill fields are a special kind of sender field that allow you to enter a value or other information onto your document before sending. If they are added, they must be filled in in order to send the envelope.

Please see our help guide Pre-fill Document Fields for more information.

Need more help? Please reach out to your Account Executive for more information about working with a DTC like myself :D

emily.hernandez

Answer

Docusign Employee

Hi Emily,

That message indicates that there is at least one Pre-fill field on your document that has not been filled in. Pre-fill fields are a special kind of sender field that allow you to enter a value or other information onto your document before sending. If they are added, they must be filled in in order to send the envelope.

Please see our help guide Pre-fill Document Fields for more information.

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Need more help? Please reach out to your Account Executive for more information about working with a DTC like myself :D

D

dea.allgood

Docusign Employee

Sounds like you may be using a template with a required pre-fill field. There is likely a field within the document that is needed to be completed by you, the sender. The field that needs to be completed is grey.

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emily15

Author

Newcomer

THANK YOU!!!! I have talked to 2 other DocuSign reps and neither could figure it out. All I needed was for someone to tell me to look for the grey box. You rock!

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nathaly.monge

Docusign Employee

Hello @emily15 ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.