Envelope: The required fields are not showing. Set as required.

Question

I have a lease contract between two parties. It has a bunch of text boxes the lessor must fill in. I set them up as required for the lessor and read-only for the renter. When I (the lessor) click on the link in the signing email, these text boxes are blank and not blocking. What am I missing?

JohnSantos · Accepted Answer

​@annxpropThere are a few common causes in DocuSign that would lead to the behavior you’re seeing—namely, text fields that should be required for the lessor but end up blank and not mandatory when you open the envelope. Here’s a checklist of what to verify:1. Make Sure Each Field Is Assigned to the Correct Recipient2. Confirm the Signing Order & Recipient Roles3. Double-Check Field Properties (Required vs. Optional)4. Confirm “Read-Only” Isn’t Set for the LessorNote:If you’re testing using the same email address for both Lessor and Renter (which is common in test scenarios), DocuSign can get confused about who is signing. This can result in fields not appearing correctly.

nathaly.monge · Answer

Hello ​@annxprop,If you found theresponse to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Best regards,Nathaly | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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