Email Notifications

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I am receiving notifications for signature requests in the App, but not through email as of today. I checked and the domain for Docusign is not blacklisted. Is anyone else experiencing this?

Email Notifications

J

Jenny.Martin

Community Moderator

Hello @wsampson,

Thanks for reaching out to the Docusign Community; it's great to have you here! I’m really sorry you’re having issues with email notifications.

To help us investigate this issue further, could you please send me a private message and provide the following details?

Envelope ID
Email address of the affected recipient

Once we have this information, we’ll be able to take a closer look and assist you more effectively. Looking forward to your reply!

Best Regards,

Jenny | Docusign Community Moderator

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M

mr1

Digital Leader

@wsampson

I had this issue as well. I’m told by the DocuSign Support Team that it was a “known issue” and they have since fixed it. If you’re still having problems you may want to open a support ticket.

good luck

mr1

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MR1

J

Jenny.Martin

Community Moderator

Hello @wsampson,

I hope you are doing well. If you found the response helpful, could you please click the "Best Answer ✅" button at the bottom of the post? It helps other community members who might have similar questions.

Best Regards,

Jenny | Docusign Community Moderator

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.