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draft envelopes disappearing

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we are preparing for major re-papering of client accounts and today many of our created envelopes have disappeared from the system how do we restore to yesterdays view

eSignature

Pawan GangwaniAnswer

Hero

Hello @newuser

Welcome to the DocuSign Community!

It can be a “Document Retention” setting. you can check it. navigate to “eSignature Admin” then under “Signing & Sending” you see option “ Document Retention” and where you can set the retention of the draft envelopes.

Link for more Info: Set Draft Envelope Retention Periods

Thanks! Hope this helps

Way to Learn | I'd love your feedback | Hit Like | Mark it Best🌈

Pawan Gangwani

Answer

Hero

Hello @newuser

Welcome to the DocuSign Community!

It can be a “Document Retention” setting. you can check it. navigate to “eSignature Admin” then under “Signing & Sending” you see option “ Document Retention” and where you can set the retention of the draft envelopes.

Link for more Info: Set Draft Envelope Retention Periods

Thanks! Hope this helps

Translate

Way to Learn | I'd love your feedback | Hit Like | Mark it Best🌈

JohnSantos

Guru

@newuser

Can you make sure you are adjusting the filters on the timeline being displayed?

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Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

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Christopher.Alpizar

Docusign Employee

Hi @newuser,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.