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Doucument Not Always Included as an Attachment in Completion Email

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Hello,

Has anyone experienced an issue with envelopes not always sending a pdf version in the completion email once everyone has signed a document in DocuSign? We’ve gotten some feedback that some HR are not receiving the document enclosed in the completion email, only as a link to DocuSign.

(Please note, sometimes the document is included as an attachement and sometimes it’s not - there doesn’t seem to be any difference in these scenarios.)

Many thanks in advance!

Kind Regards,

Lauren

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Alexandre.AugustoAnswer

Docusign Employee

Hello, @lauren.maher

You are welcome to the Docusign Community!

Since it’s sometimes being sent and sometimes it is not, that happens because the maximum size limit to attach documents to the completion email notification is 5MB. If the total of the attached documents is greater then 5MB so the documents will not be attached. Only the link for the documents will be sent.

I hope that helps!

Best,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

Alexandre.Augusto

Answer

Docusign Employee

Hello, @lauren.maher

You are welcome to the Docusign Community!

Since it’s sometimes being sent and sometimes it is not, that happens because the maximum size limit to attach documents to the completion email notification is 5MB. If the total of the attached documents is greater then 5MB so the documents will not be attached. Only the link for the documents will be sent.

I hope that helps!

Best,

Alexandre

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Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

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lauren.maher

Author

New Voice

Hi @Alexandre.Augusto,

Many thanks for your reply - this is very clear and helpful!

Have a nice day.

Best regards,

Lauren

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Alexandre.Augusto

Docusign Employee

@lauren.maher My pleasure to collaborate!

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F

fwdcpa

New Voice

Can you please change the limitation from 5MB to 10MB? It is very inconvenient to click the link everytime.

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D

Desiree.Joiner

New Voice

Hello,

Please increase the limitation. I create multiple docusigns a day, and it is very frustrating when 95% of them do not come with the attachments.

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StaceyUhran

New Voice

I agree with the above comments. From an efficiency perspective this is a huge time waster (or potential time saver!) for senders. If this could be adjusted to allow larger attachments, it would be fantastic!

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R.Julian

Newcomer

This is also happening to me. I checked the documents and not all of them are over the size limit. Just this morning I was sent a link and the document size is only 455kb. So, please explain why I was sent a link. Thank you.

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