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MirandaRoberts8New Voice
New Voice
Jun 4, 2024 3:20 AM UTC
Solved

DOUBLE TEXT / BLURRY TEXT ON DOCUMENTS

When I create an envelope to send it uploads with a double text / blurry text as pictured. It does not look like this in my files on my computer before uploading. Please help!

    Vikash TiwaryAnswer
    New Voice
    Oct 18, 2024 6:22 AM UTC

    It was pdf and paid version. I have resolved this now. This happened if i had two signers and field was assigned to second signer. I made the field read only and assigned to first signer so its also visible to second signer and it do not appear blurry any more

     @Christopher.Alpizar  thanks for your reply.

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    New Voice
    Vikash TiwaryNew VoiceAnswer
    New Voice
    Oct 18, 2024 6:22 AM UTC

    It was pdf and paid version. I have resolved this now. This happened if i had two signers and field was assigned to second signer. I made the field read only and assigned to first signer so its also visible to second signer and it do not appear blurry any more

     @Christopher.Alpizar  thanks for your reply.

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    Docusign Employee
    Christopher.AlpizarDocusign Employee
    Docusign Employee
    Oct 18, 2024 10:26 PM UTC

    Hello @Vikash Tiwary,

    Thanks for providing the workaround for this, glad to hear that you were able to solve this.

    Let us know if you need further assistance.

     

    Best regards,

    Christopher | Docusign Community Moderator

    "Select as Best" below if you find the answer a valid solution to your issue.

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    New Voice
    Vikash TiwaryNew Voice
    New Voice
    Oct 20, 2024 8:14 AM UTC

    I am sorted for now. Thank you.

     

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