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DocuSign Security Questions- finding them irrelevant?

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Hello-

Is it just me or are many of you finding security questions irrelevant? I personally had one for a distant cousin of my father who is passed away over a decade. Clients get them about family members they haven't lived with over a decade. I just keep telling clients to keep taking and using different answers but there has to be a better way

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Vinicius.Rodrigues

Docusign Employee

Hi @Chuck R !

Firstly, thank you for your feedback!

Password Questions are one of the ways that Docusign uses to increase the platform's security level. These questions prevent someone from gaining unauthorized access to your email and resetting your password on Docusign without your consent.

However, if you prefer, you can disable this option. Just go to Settings (you need to be an account administrator) > Security Settings > Show Password Rules > Password questions required = 0.

Let me know if I helped you with this topic!

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"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

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nathaly.monge

Docusign Employee

Hello @Chuck R ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.