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Hi, About few months, i could not receive Document after the Clients/customers finished E-sign !

Before i received it automatic right after they signed in. Now i have to open DocuSign Web to view it and loading it …..

Please fix it for me, i want automatic receive the result after they signed in.

Thank you

Dao Vo

eSignature

A

Alejandro.RamosAnswer

Docusign Employee

Hi @Daovo,

Thank you for reaching back.

The completed document’s attachment in the completion email notification is managed by the sending account, and can only be managed by an administrator in Settings>Signing Settings>Attach documents to completion email. For more details on this topic, see:

Why are documents not attached to the Completed email notification?
It is also important to note that there is a hard limit of 5 MB applied to these attachments, if the file exceeds this threshold it will not be included in the email (even if the Attach documents to completion email option was selected).

Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

JohnSantos

Guru

@Daovo

Have you checked your notification preferences? From your profile, select My Preferences → Notifications. If they are enabled, then your notification might be going to your spam folder.

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Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

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Daovo

Author

New Voice

Hi, please tell me know where is My profile - i couldn’t see it in DocuSign page

Dao

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JohnSantos

Guru

@Daovo

Top right corner on the DocuSign home page. It will either have your picture or your initials.

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Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

A

Alejandro.Ramos

Docusign Employee

Hi @Daovo,

I hope you are doing well.
I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Alejandro R. | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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D

Daovo

Author

New Voice

Hi ,

I’m still have not received back the document to my email address, after it was signed…...I must return to home to ale to open DocuSign account to get document !

Please some one call me to help me re-set it ? i want receive Document after it was signed by my email address. as before…..

I appreciate your call

Thank you

Dao Vo

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A

Alejandro.Ramos

Docusign Employee

Hi @Daovo,

Thank you for following up.

As mentioned by @JohnSantos your user's email notification settings are managed in My Preferences>Notifications. For detailed steps on how to manage your email notifications, see:

How do I manage my Docusign email notifications?

If you have enabled the setting. but are not getting the emails, the most common root cause behind this behavior would be a custom rule either in your email inbox or within your email domain that is suppressing the email or moving it to a specific folder.

You can find more information on the possible root causes behind this behavior, here:

Why aren't my signers receiving Docusign Notification emails?

Feel free to let us know if you need further assistance with this.

Best regards,

Alejandro R. | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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Daovo

Author

New Voice

How can i set up receive document after signed, from email ?

(Now, i must get in DociSign web, Log in account , so able to view the document here)

I only want receive it by email .

Dao Vo

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A

Alejandro.Ramos

Answer

Docusign Employee

Hi @Daovo,

Thank you for reaching back.

The completed document’s attachment in the completion email notification is managed by the sending account, and can only be managed by an administrator in Settings>Signing Settings>Attach documents to completion email. For more details on this topic, see:

Why are documents not attached to the Completed email notification?
It is also important to note that there is a hard limit of 5 MB applied to these attachments, if the file exceeds this threshold it will not be included in the email (even if the Attach documents to completion email option was selected).

Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

Translate

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.