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GKUGELNew Voice
New Voice
Sep 16, 2024 12:57 PM UTC
Question

DocuSign recepient needs to attach signed documents

One of our customers is a Dept. Admin sends a document for many staff members to sign and wants all of them to reattach the document to return to Dept. Admin. She states her account won’t allow her to allow them to re-attached sign document.

 

Thanks

6 replies

Docusign Employee
nathaly.mongeDocusign Employee
Docusign Employee
Sep 17, 2024 5:35 PM UTC

Hello @GKUGEL ,

Welcome to the Docusign Community and thank you for posting your concerns!

Can you clarify what you mean by reattach the documents?

Let us know if you need further assistance with this.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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New Voice
GKUGELNew VoiceAuthor
New Voice
Sep 19, 2024 8:14 PM UTC

The Dept admin sends a document to recipients to sign. The recipients can’t attached the document that they signed.

 

Gayla

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New Voice
BattalionNew Voice
New Voice
Sep 19, 2024 8:33 PM UTC

Hi ford sent me documents to sign and it won’t let me log in 

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    New Voice
    GKUGELNew VoiceAuthor
    New Voice
    Sep 20, 2024 3:45 AM UTC

    Yes, this is my customers issues as well.

     

    Gayla

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    Docusign Employee
    nathaly.mongeDocusign Employee
    Docusign Employee
    Sep 20, 2024 3:01 PM UTC

    Hello @GKUGEL and @Battalion ,

    Welcome to the Docusign Community and thank you for posting your concerns!

    Do they get an error when trying to attach the documents? Are they using the attachment field?

    Regarding the login issue, are they logging in to the right account?

    Can they try clearing their cookies and cache and/or try to open the document in a different browser?

    Let us know if you need further assistance with this.


    Best regards,

    Nathaly | Docusign Community Moderator
    "Select as Best" below if you find the answer a valid solution to your issue!

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    Docusign Employee
    nathaly.mongeDocusign Employee
    Docusign Employee
    Oct 29, 2024 8:02 PM UTC

    Hello @GKUGEL and @Battalion ,

    If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


    Best regards,

    Nathaly | Docusign Community Moderator
    "Select as Best" below if you find the answer a valid solution to your issue!

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