Docusign keeps taking user back to login page after attempting to login

Question

A user attempted to login from the Docusign login page.  The user entered his email which takes the user to the next screen and then clicked on ‘Use Company Login’.  Afterward, it just takes the user back to the Docusign login page.  Any idea what is causing this?

Hengfeng Ge · Accepted Answer

the email domain of email has been enable sso. so it should redirect to iam of of company for login. you should contact your docusign admin whether the sso is setting correct. thanks.

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Christopher.Alpizar · Answer

Hi @Binh Tran,I hope you are doing well.I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.Best regards,Christopher | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue.

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