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Docusign demo - Conditional fields stop working in templates

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We build our templates in our Docusign demo account and import into our live account. In Docusign demo we are experiencing an issue in which conditional fields will stop working. We have to delete the conditional field settings and recreate the conditional fields. Very frustrating as it consumes time. Is anyone else experiencing this type of issue?

C

Christopher.Alpizar

Docusign Employee

Hello @gschultz,

Thank you for reaching out to the Docusign Community.

Is this happening to all of the templates?

Are you the only user affected by this?

Does your production account have the same features as the demo account?

Was this working before?

Do you know when it started?

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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gschultz

Author

Conversation Starter

Verified I’m not the only user impacted by this. Conditional fields are working in a template. We edit the template and save. Some conditional fields stop working after saving. Make changes to the template, conditional fields continue to not work. End up having to delete and recreate the conditional fields.

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C

Christopher.Alpizar

Docusign Employee

Hello @gschultz,

Is this for only one template?

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Translate

C

Christopher.Alpizar

Docusign Employee

Hi @gschultz ,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Translate

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