Docusign Checkout Error

Hi ​@indicarecords,

Thanks for reaching out—and I’m really sorry you’re running into this.

I can only imagine how frustrating it must have been to encounter a persistent error message, and I want you to know that I'm committed to working closely with you until we find a solution. Since I see that you haven't been able to open a support case, please send me a private message with your full name, account number, and the email address associated with the account.

Please share it with us through a direct message, as this forum is public, and safeguarding your privacy is a top priority.

Together, we can sort this out!

Sincerely,

Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

Hi ​@indicarecords,

Thank you for providing the information we requested. I sent your case number via private message.

Sincerely,

Melanie | Docusign Community Moderator

Hi ​@indicarecords,

Just following up to see if you still need further assistance? If yes, please kindly respond to the Docusign support email related to your case so we can help resolve your issue. Thank you!

Sincerely,

Melanie | Docusign Community Moderator

We’re having the same issue and no one in Docusign has been able to help so far. Today is 7th day.

Hey ​@54845848hg,

Thanks for reaching out—and I’m really sorry you’re running into this.

Could you please send me a private message with your case number so I can review it and loop in the right team to get this sorted out together? Thank you!

Sincerely,

Melanie | Docusign Community Moderator
If this helped clarify things, feel free to Like👍and click "Best Answer"

Sent

Hi ​@54845848hg,

Thank you for providing the information requested. I followed up on your case. Please don't hesitate to check back in if you haven't gotten an update within 24 hours.

Melanie | Docusign Community Moderator
If this helped clarify things, feel free to Like👍and click "Best Answer"

I received a response, but they were unable to resolve it.
Can it please be escalated?

Hey ​@54845848hg—appreciate the update. I have followed up once again and emphasize the urgency. They have assured that they are actively working on your case. Thank you for your patience.

Sincerely,

Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

Hi ​@54845848hg,

I trust all is well. I just wanted to follow up to see if you still need any help?

If the issue is resolved, please mark our response as the Best Answer to indicate that this topic is now resolved. If not, please let us know how we can further assist. Thank you!

Sincerely,

Melanie | Docusign Community Moderator