Documents Signed are still showing Need to Sign

Question

I have an end user that has completed signing various documents, but they are still showing as need to sign. Not sure if this is a bug or can be solved with trouble shooting.

kate.scheunemann · Accepted Answer

User had duplicate accounts without administration knowledge, second account was closed and issue was resolved.

Alejandro.Ramos · Answer

Hi @kate.scheunemann,Thank you for reaching out to the Docusign Community.Is it possible for your signer to access the envelope and confirm that the “Finish” button has been pressed at the end of the signing session?Feel free to let us know if you need further assistance with this.Best regards,Alejandro R. | Docusign Community ModeratorPlease click "Best Answer" below if you find my reply to be a valid solution to your issue!

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