destination email system provided error message: smtp; 550 Rejected - Content Policy

Question

Email is correct.Can you provide any guidance on how to resolve this error message.

Alejandro.Ramos · Accepted Answer

Hi @warrenb,Thank you for reaching out to the Docusign Community.The “Content Policy” error message makes references to a spam filter in the receiving domain configuration that prevents the message from being delivered. The domain administrators will be in the best position to whitelist our domains so the email can be successfully delivered. You can find more details on how to ensure the right domain settings have been included, here:Why aren't my signers receiving Docusign Notification emails?Feel free to let us know if you need further assistance with this.Best regards,Alejandro R. | Docusign Community ModeratorPlease click "Best Answer" below if you find my reply to be a valid solution to your issue!

Alejandro.Ramos · Answer

​Hi @warrenb,I hope you are doing well.I would like to confirm if you could solve your issue by utilizing the suggested solution?If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Alejandro R. | Docusign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!​

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