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delivery failure; X-Postfix; mail loops back to myself issue

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Over the weekend we received a large number of delivery failures with the X-Postfix; mail for [10.101.150.121]: 25 loops back to myself. Has anyone else received this error? What does it mean? Recipient email addresses all look correct. I did notice that a large majority of the email address were for gmail. I have tried to resent a few but still received the error. Also, during this time period we were able to successfully deliver other envelopes.

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B.VircksAnswer

New Voice

EDIT: Got the following response from the DocuSign support team (after all of the technical explanation) - “In conclusion, it looks like our server encountered some difficulties when trying to deliver some of the envelopes, but was able to fix itself.”

We experienced a number of these ourselves, and these came from envelopes that were sent on 11/21 and 11/22. The failure emails came in on Sunday, 11/24. At least one of the errors was tied to a gmail, but not sure exactly how wide spread through the organization this was.

Hengfeng Ge

Hero

could you share the full error stack of the failures? thanks.

FreeLink/甫连信息

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B.Vircks

Answer

New Voice

EDIT: Got the following response from the DocuSign support team (after all of the technical explanation) - “In conclusion, it looks like our server encountered some difficulties when trying to deliver some of the envelopes, but was able to fix itself.”

We experienced a number of these ourselves, and these came from envelopes that were sent on 11/21 and 11/22. The failure emails came in on Sunday, 11/24. At least one of the errors was tied to a gmail, but not sure exactly how wide spread through the organization this was.

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Christopher.Alpizar

Docusign Employee

Hi @Cameron Lee,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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MK2025

Newcomer

Hi Docusign Admin/Community,

We are having an issue with the Docusign developer account which is created newly. I am facing the following error. Please assist.

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MK2025

Newcomer

FYI : I was trying to hire a new onboardee in SFSF and candidate is not receving any email. The above email message was from the developer account.

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Hengfeng Ge

Hero

Yes, I also meet this issue last week. Have you open case with support team?

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

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Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

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Melanie.Panguito

Docusign Employee

Hello @MK2025,

Welcome to the Docusign Community! I am sorry about the issue with the envelope sent from your Developer account. We saw that other users reported the same, so we raised this with our engineering team, and I'm pleased to inform you that they have found the issue and implemented a fix. Can you please check and confirm? If the problem persists, please try correcting the envelope and ensure that the recipient's email address is typed correctly. Article: Correct an Envelope

I understand that this issue may have caused you some inconvenience. Please know that we are here to assist you further if needed. Thank you for your understanding!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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