Deleting a free account

10 replies
153 views
Translate All

I have a free account that was automatically created when someone needed me to sign a document. Then after a few months I opened a paid account. Now I want everything to flow through my paid account but when this one person sends me docs to sign it goes to the free one. How do you delete a free account?

Billing

C

Community ExpertAnswer

Docusign Employee

Welcome to the Community,

I am glad that you upgraded to a paid account.

You can easily (https://support.docusign.com/articles/How-do-I-cancel-or-downgrade-my-account) close your account from within the DocuSign application. It is the same process, with a duplicate account.

Happy Holidays,

Marc

C

Community Expert

Answer

Docusign Employee

Welcome to the Community,

I am glad that you upgraded to a paid account.

You can easily (https://support.docusign.com/articles/How-do-I-cancel-or-downgrade-my-account) close your account from within the DocuSign application. It is the same process, with a duplicate account.

Happy Holidays,

Marc

Translate

C

Community Member

Legacy User

Thanks Marc!

Translate

C

Community Member

Legacy User

please Unsubscribe me.