Deleted profile? Access to documents?

Question

Our Company deleted a user when she resigned, are we able to view the documents that was sent through her DocuSign or was that deleted along with her profile?

Jeff.Daviscourt · Accepted Answer

If your account has the feature known as Transfer Custody, then you can transfer that user’s envelopes to another users account for viewing:https://support.docusign.com/s/document-item?language=en_US&rsc_301=&bundleId=pik1583277475390&topicId=xyt1583277373629.html&_LANG=enus

Alejandro.Ramos · Answer

Hi @Marilize Kuschke,I hope you are doing well.I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Alejandro R. | Docusign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!

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