Active Voice

Solved

Delayed Email Notifications and Duplicate Email Notifications

17 replies
1224 views
Translate All

Clients completed a docusign envelope at 1:42pm EST.

The email notification that they completed the document arrived at 10:16pm EST.

Also the email notifications that the clients viewed the documents arrived at 10:18pm.

Separately, I recently received duplicate emails of a completed envelope a day or so later.

Is there some sort of issue or glitch occurring with the email notification system?

eSignature

JohnSantosAnswer

Guru

DocuSign Support & Engineering teams are working a bug that resend notifications emails for completed envelopes.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

Show previous replies

JohnSantos

Answer

Guru

DocuSign Support & Engineering teams are working a bug that resend notifications emails for completed envelopes.

Translate

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

I

IPuser

Newcomer

Hello,
When is the bug fix expected to be deployed?
We are still experiencing this issue - receiving double mails for awaiting signature, still on the 14 June 2024.
Thank you for further debugging this.

Translate

M

Mi Thompson

New Voice

We are still experiencing this. Yesterday we again received duplicate notifications of completed docusign’s.

Translate

M

Mi Thompson

New Voice

Clients completed a docusign envelope at 1:42pm EST.

The email notification that they completed the document arrived at 10:16pm EST.

Also the email notifications that the clients viewed the documents arrived at 10:18pm.

Separately, I recently received duplicate emails of a completed envelope a day or so later.

Is there some sort of issue or glitch occurring with the email notification system?

We are still experiencing this. Yesterday we again received duplicate notifications of completed docusign’s.

Translate

C

Christopher.Alpizar

Docusign Employee

Hi @Mi Thompson,

I hope you are doing well.

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Translate

M

Michael Parks

Newcomer

We have Docusign Users in our organization who are suddenly receiving hundreds of old completed notifications all at the same time. The problem, which we’ve never before experienced, started within the past 2-5 days.

Translate

C

Christopher.Alpizar

Docusign Employee

Hello @Michael Parks,

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

I apologize for any inconvenience this might cause you, we are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand your users are getting old completed notifications.

Is this only for your account users or external recipients?

Is this affecting all of the users?

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Translate

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.