Correct Bulk

Question

I have corrected a bulk send multiple times to extend the expiration date but it keeps reverting back to the original expiration date. has anyone experienced this? How can I correct it?

Alejandro.Ramos · Accepted Answer

Hi @careerservices,Welcome to the Docusign Community!We are glad to have you here and can't wait to help share as much knowledge as possible.I am sorry to hear that you have not been able to correct your Bulk Batch’s expiration date, but I will assist you in solving the issue.To start troubleshooting, please try again through a different device, network, and browser. It is important to try these options separately, as they may lead us to the root cause of the issue. Another thing to try would be correcting the expiration date for a single envelope in Agreements>Sent, this will allow us to verify if the bulk send feature is the one affected, or the envelopes themselves.Feel free to let us know if you need further assistance with this.Thank you for using Docusign, we hope you have a wonderful rest of your day!Best regards,Alejandro R. | Docusign Community ModeratorPlease click "Best Answer" below if you find my reply to be a valid solution to your issue!

Alejandro.Ramos · Answer

Hi @careerservices,I hope you are doing well.I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Alejandro R. | Docusign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!

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