Correct and Resend Feature not visible

Question

A signer has declined to sign because they need the signer proceeding them to sign first. I noticed my “Correct” and “Resend” features are missing from this particular signing order, so I’m unable to correct the Signing Order. Usually I have access. How do I resend or correct?

Alejandro.Ramos · Accepted Answer

Hi@CathyW, and@jrdunford,Thank you for reaching out to the Docusign Community.If a signer has declined to signed then the envelope in question has been voided and cannot be corrected. Under these circumstances, you will be required to recreate the envelope.To save some time and effort, I suggest copying the envelope, as described below:Copy EnvelopesFeel free to let us know if you need further assistance with this.Best regards,Alejandro R. | Docusign Community ModeratorPlease click "Best Answer" below if you find my reply to be a valid solution to your issue!

jrdunford · Answer

I do not have the correct and resend feature for mine either. ID:. I am the admin and was the original sender.

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.