Client Forgot Email Sign In

Question

My client forgot their email log in to sign their envelope. Can I forward the envelope to a relative of my client and my client can sign the envelope via a different email address?

David.Schmitz · Accepted Answer

@GsegaThe Sender of the envelope can correct the envelope and change the email address of any Recipient as long as no action was taken. So it is possible to redirect the envelope to another email address but you need to contact the Sender of the envelope to perform that option.

Alejandro.Ramos · Answer

Hi @Gsega,I hope you are doing well.I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Alejandro R. | Docusign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!

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