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Changing my email address

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I am trying to change my e-mail address. I keep receiving an authentication code but it is not being accepted. I ask for another code, the same code comes and again does not work

Eric.BeattyAnswer

Docusign Employee

You might try updating in an incognito or private browsing window. Sometimes cookies or your history can affect update requests.

Eric Beatty @ Docusign

Eric.Beatty

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Docusign Employee

You might try updating in an incognito or private browsing window. Sometimes cookies or your history can affect update requests.

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Eric Beatty @ Docusign

Alexandre.Augusto

Docusign Employee

Hello, @SueD25

You basically should login, click over your initials in the right top corner, then Manage Profile, click in Privacy & Security, you will need to login again through a code send to your account’s email. After gel authenticated, you just need to click on the left, option My Profile, then on the middle-right click in Update, give a new email address then send a code to the email, authenticate with such code then ready to go.

Where are you facing problems?

Best,

Alexandre

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SueD25

Author

New Voice

That is what I have been doing but the code will not accept

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Hengfeng Ge

Hero

@SueD25 are you input the code in 5 minutes after you received the code?

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Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

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Christopher.Alpizar

Docusign Employee

Hi @SueD25,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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