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User7531New Voice
New Voice
Nov 22, 2024 10:22 PM UTC
Solved

Cannot Get Tech Support

With no phone support, no chat support, and no ability to open a ticket through the website, how do you get support???

I am logged into my account but the ability to open a support ticket does not exist. When I try, I am taken to the Manage Cases page showing old tickets, but no button exists to open a NEW ticket. 

Chat takes you to the same page. Phone tells you to use the website. Website doesn’t work.

Any help or suggestions is appreciate!

    Hengfeng Ge
    Hengfeng GeAnswer
    Hero
    Nov 25, 2024 3:24 PM UTC

    You can reference this document: Open a case in the Docusign Support Center

    How do I contact Docusign Customer Support?

     

    FreeLink/甫连信息

    🌍 DocuSign Partner | Partner Profile

    🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year

    🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.

    📊 DocuSign Community Leaderboard Top 5 contributor.

    🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

     

    Feel free to reach out for collaboration opportunities.

    Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
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    7 replies

    Hengfeng Ge
    Hero
    Hengfeng GeHero
    Hero
    Nov 24, 2024 10:23 PM UTC

    Yes, I compare the DocuSign support service : https://www.docusign.com/features-and-benefits/support-plans-pricing. the hot line service is only available above plus support plan. Are your account subscribition expired? the create case button should be available in normal account.

    FreeLink/甫连信息

    🌍 DocuSign Partner | Partner Profile

    🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year

    🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.

    📊 DocuSign Community Leaderboard Top 5 contributor.

    🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

     

    Feel free to reach out for collaboration opportunities.

    Translate
    Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
    New Voice
    User7531New VoiceAuthor
    New Voice
    Nov 25, 2024 3:10 PM UTC

    Hello,

    Thanks for the reply. I have an active monthly standard subscription, $15 per month. The problem is, there appears to be an issue with my account, the website, or both and I have no way to report it or get help. 

    Translate
    Hengfeng Ge
    Hero
    Hengfeng GeHero
    Hero
    Nov 25, 2024 3:13 PM UTC

    can you login https://support.docusign.com?

     

    FreeLink/甫连信息

    🌍 DocuSign Partner | Partner Profile

    🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year

    🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.

    📊 DocuSign Community Leaderboard Top 5 contributor.

    🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

     

    Feel free to reach out for collaboration opportunities.

    Translate
    Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
    New Voice
    User7531New VoiceAuthor
    New Voice
    Nov 25, 2024 3:22 PM UTC

    Yes I can. There is just a bunch of links and videos on various topics, and a link to this forum. No other links to open a ticket. 

    Translate
    Hengfeng Ge
    Hero
    Hengfeng GeHeroAnswer
    Hero
    Nov 25, 2024 3:24 PM UTC

    You can reference this document: Open a case in the Docusign Support Center

    How do I contact Docusign Customer Support?

     

    FreeLink/甫连信息

    🌍 DocuSign Partner | Partner Profile

    🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year

    🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.

    📊 DocuSign Community Leaderboard Top 5 contributor.

    🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

     

    Feel free to reach out for collaboration opportunities.

    Translate
    Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
    New Voice
    User7531New VoiceAuthor
    New Voice
    Nov 25, 2024 3:39 PM UTC

    Ok, I will try that. Thanks!

    Translate
    Docusign Employee
    Alejandro.RamosDocusign Employee
    Docusign Employee
    Dec 11, 2024 11:22 PM UTC

    ​Hi ​@User7531,

     

    I hope you are doing well.

    I would like to confirm if the suggested solution answers your question?           

    If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

     

    Best regards,   

     

    Alejandro R. | Docusign Community Moderator   

    "Select as Best" below if you find the answer a valid solution to your issue!   

    ​

     

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