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Can't Find a Document I signed

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Recently, I rented an Airbnb. The Lessor sent me a contract via Docusign. I know I signed and returned the document but now I cannot locate it. I subsequently opened a Docusign account attempting to locate the document but have been unsuccessful. I checked with the Lessor and he said that he never sent such a contract. I checked with Airbnb and they said that they never sent a document.

Can you please help me locate the document? Thank you!

C

Christopher.Alpizar

Docusign Employee

Hello @JohnKMorehead,

Thank you for reaching out to the Docusign Community.

Where did you receive the envelope was it through your email? Did you receive a link?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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J

JohnKMorehead

Author

Newcomer

As I recall, it was a link included in an email.

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C

Christopher.Alpizar

Docusign Employee

Hello @JohnKMorehead,

Was it a Docusign notification? or a normal email with the link?

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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C

Christopher.Alpizar

Docusign Employee

Hi @JohnKMorehead,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.