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Bulk Send - Error The legacy version of bulk send is retired.

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I joined Docusign June 21, 2024 and went to send a document to 50 people to sign.

It says the code ‘ The legacy version of bulk send is retired. Switch to the new enhanced version of bulk send’

I have never used any version and just recently joined so I am very confused where the new section is located considering I am new to this.

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JohnSantosAnswer

Guru

@rebecca77

Yes, the legacy version of bulk send has been retired back in February 28, 2022

This article on DocuSign's support page describes the transition to Bulk Send v2, which provides more features to send documents to multiple signers. The latest version comes with various fixes and more stability, better performance, improved error handling, and support for dynamic recipient fields. This transition guide details how to migrate templates and workflows to leverage the new capabilities of Bulk Send v2, helping you transition from the initial release of this feature.

Transition to Bulk Send v2 (docusign.com)

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

JohnSantos

Answer

Guru

@rebecca77

Yes, the legacy version of bulk send has been retired back in February 28, 2022

This article on DocuSign's support page describes the transition to Bulk Send v2, which provides more features to send documents to multiple signers. The latest version comes with various fixes and more stability, better performance, improved error handling, and support for dynamic recipient fields. This transition guide details how to migrate templates and workflows to leverage the new capabilities of Bulk Send v2, helping you transition from the initial release of this feature.

Transition to Bulk Send v2 (docusign.com)

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Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

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Alejandro.Ramos

Docusign Employee

Hi @rebecca77,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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Mike Dozier

Newcomer

I am having the same issue, I have never used V1, even tried to set up a new template. When I format my CSV file and go to upload I get the same error. “The legacy version of bulk send is retired. Switch to the new enhanced version of bulk send”

Nothing in the article or this forum is helpful for the problem we are encountering, I think this is a development bug.

Off to manually enter 100 contacts..

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JohnSantos

Guru

@Mike Dozier

Did you create your CSV file from the sample CSV that is available on your envelope for the Bulk Send upload?

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Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

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NIMS

Newcomer

I created 11 drafts using the same template and CSV file structure today (12th Oct 2024). I was able to schedule them no issues at all. When I started to work on the 12th list instead of progressing as the previous drafts did I was presented with this error ‘ The legacy version of bulk send is retired. Switch to the new enhanced version of bulk send’ . Safe to say I never used v1. The list has the exact same structure as the previous 11 lists and I am using the same template. I logged out and back into the account but the error persists. Our package is enterprise pro. I thought there may be a limit to how many envelopes I can schedule for same day? Must say not clear from the terms of business we’ve received.

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Alejandro.Ramos

Docusign Employee

Hi @NIMS,

Thank you for following up.

I haven’t been able to reproduce the issue, or find any recent mention of the error in our support cases data base. This leads me to believe that the root cause of the issue could lie in the Bulk Send CSV template format, as mentioned by @JohnSantos.

Please try generating a new CSV template by following the instructions below, and then re-try sending your bulk batch with it.

Generate a Customized CSV File for the Bulk Recipient List

Feel free to let us know if you need further assistance with this.

Best regards,

Alejandro R. | Docusign Community Moderator

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

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sarah.mcmurray

Newcomer

I was having this same problem when I exported the CSV from Numbers, when I exported it from Excel it worked. Hope that helps!

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