Assign another Admin

Question

Hi all,We would like to add another admin account in our DocuSign.However, the original admin account (user) is already left, how could we able to retrieve the admin right ? Thank you.

nathaly.monge · Accepted Answer

Hello @JCFB,Welcome to the Docusign Community and thank you for posting your concerns!That could be quite complicated, it is always recommended to have 2 admins on an account. If the email of the previous admin has not been deactivated, I recommend you get control of it to access the previous admin’s account using a reset password and add the needed admin, after that the new admin can access their account, they can go ahead anddeactivate the Docusign user and IT can deactivate the email address. If it was deactivated, I recommend reaching out to your IT to have it temporarily activated.Let us know if you need further assistance with this.Best regards,Nathaly | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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