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eisme72Active Voice
Active Voice
Feb 27, 2024 4:51 PM UTC
Solved

App request error when logging in

When I try to log in I keep getting “App Request Error”

    Christopher.AlpizarAnswer
    Docusign Employee
    Mar 12, 2024 9:53 PM UTC

    Hi,

     

    I hope you all are doing well.

     

    There was an outage that affected our services, are you still experiencing the same behavior?

     

    Let us know if you need further assistance with this, I will gladly help you address the situation as soon as possible.

     

    Best regards,

     

    Christopher | DocuSign Community Moderator

    "Select as Best" below if you find the answer a valid solution to your issue.

    View in thread

    22 replies

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    Newcomer
    BethanyNewcomer
    Newcomer
    Feb 27, 2024 5:06 PM UTC

    Same error for me.  And trying to contact someone is obviously not an option as there is no way to contact customer support. 

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    Newcomer
    bethBTCNewcomer
    Newcomer
    Feb 27, 2024 5:08 PM UTC

    Same.  I was in earlier today with no issue.

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    Newcomer
    accountingnerd120Newcomer
    Newcomer
    Feb 27, 2024 5:08 PM UTC

    I am getting the same error and came here to see if there is a solution.

    Translate
    New Voice
    aboileauNew Voice
    New Voice
    Feb 27, 2024 5:08 PM UTC

    Im on hold now but intro said currently having a service interruption 

    Translate
      Newcomer
      GabrielleEBdpNewcomer
      Newcomer
      Feb 27, 2024 5:09 PM UTC

      Having the same issue….The only way to contact support is to open a support case, which sometimes takes over a day for someone to respond.

      Translate
      New Voice
      amandasNew Voice
      New Voice
      Feb 27, 2024 5:18 PM UTC

      We had the same error but are back online now

      Translate
        New Voice
        JenniferNew Voice
        New Voice
        Feb 27, 2024 5:21 PM UTC

        Back on as well

        Translate
        Newcomer
        Rebecca.TricoNewcomer
        Newcomer
        Feb 27, 2024 5:21 PM UTC

        Same error. Cannot get past the login page. I have a co-worker on hold with Customer Support. Came here to see if others having the same issue (and if there’s a fix).

         

        ETA: I was able to finally log back on (a few minutes after posting my original reply).

        Translate
        New Voice
        aboileauNew Voice
        New Voice
        Feb 27, 2024 5:28 PM UTC

        I am back on.. whew !

        Translate
        Docusign Employee
        Christopher.AlpizarDocusign EmployeeAnswer
        Docusign Employee
        Mar 12, 2024 9:53 PM UTC

        Hi,

         

        I hope you all are doing well.

         

        There was an outage that affected our services, are you still experiencing the same behavior?

         

        Let us know if you need further assistance with this, I will gladly help you address the situation as soon as possible.

         

        Best regards,

         

        Christopher | DocuSign Community Moderator

        "Select as Best" below if you find the answer a valid solution to your issue.

        Translate
        Show more replies
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