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Newcomer
Dec 1, 2024 3:31 AM UTC
Solved

Adopted a signature but cannot change it afterwards

Hi,

I received an email link to a DocuSign document, and in the signature section I created a new signature and adopted it but noticed afterwards that I accidently made a mistake in the signature and now am unable to fix it or create a new signature. I did not have a DocuSign account when I signed and adopted the signature at the time. How can this be fixed?

Thank you

Mayar.Abounnaiem
Docusign Employee
Dec 1, 2024 3:26 PM UTC

Hello ​@gg10 you have to reach out to the envelope sender to either correct it or to resend a new enveloppe. 

S​i​te Lead, Partner Ecosystem Ops

1 reply

Mayar.Abounnaiem
Docusign Employee
Docusign Employee
Dec 1, 2024 3:26 PM UTC

Hello ​@gg10 you have to reach out to the envelope sender to either correct it or to resend a new enveloppe. 

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S​i​te Lead, Partner Ecosystem Ops