Adopt and sign only displayed block letters instead of cursive choices

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I went to signature adoption page and all entries were identical in standard block type. So I gave up and adopted one and clicked ‘sign’. Surprisingly, a cursive signature showed up! Of course it was not one I would ever have chosen and you don’t make it simple to change, even if I could see the cursive back on the selection page.

So this is a bug that needs fixing.

And make it easier to permanently adopt a particular signature.

J

Jenny.Martin

Community Moderator

Hello @SLOman,

Thanks for reaching out and welcome to the Docusign Community! We’re sorry to hear that you are having issues adopting signature.

Does this occur each time you sign an envelope?

Could you please send a screenshot of the signature adoption page? It will help us understand the issue better and assist you more effectively.

Looking forward to hearing from you.

Best Regards,

Jenny | Docusign Community Moderator

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S

SLOman

Author

Newcomer

Jenny,

Wish I could help, but I didn’t keep a copy of the doc and this is the only time I’ve seen this happen. If it ever happens again, I’ll take a screen shot of the adoption page with the all standard type fonts.

Bert

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J

Jenny.Martin

Community Moderator

Hello @SLOman,

Thank you for getting back to us and letting us know. If you require any further assistance, please don't hesitate to reach out. Thank you!

Best regards,

Jenny | Docusign Community Moderator

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